Log Into And Use 2 Lync Accounts At Once

I have two Lync online accounts:

  • My personal one
  • And my work one

Both run through Office 365, and I wanted to have them both running.  Doing this with Live Messenger was possible using 3rd party clients, but I’ve not seen such a client for Lync. 

How to do it?  Well, there’s a few ways to run Lync clients, and they can all run in parallel:

  1. Install the desktop client – this is the best user experience and should be used for the account that is most important (presence and chat)
  2. Log into Lync via the OWA interface in the O365 portal … it’s basic but it allows people to talk to you
  3. Install the Windows Store Lync app on Windows 8 – it’s not as good as the desktop client but it works

At work, I use the full desktop client and the Windows Store App.  Both can be running at the same time, and logged in with different user accounts.  Sorted!

Now if only we had a desktop client that supported dual accounts ….

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Changes Coming To Windows Intune (And The Market)

Windows Intune is Microsoft’s client device management system that is run from the cloud. That means that you don’t install a management server; you log into a portal, install agents on a client device, and manage those devices from that portal. 

The Competition

Intune competes against products such as Kaseya and Level Platforms. Intune was very late to the market versus these products. And admittedly, these products have huge market penetration and more functionality. They recognised that their target market was the small/medium enterprise (SME). A savvy product manager understands that most SMEs don’t normally have an IT department; anything beyond a password reset is usually (not always) done by a service provider (selling managed IT services). Kaseya and Level Platforms figured that out, and they sell a partner driven product, allowing white labelling, partner invoicing, centralised management, etc.

In Ireland, I’d guess that a big majority of service providers are using one of these two products to manage PCs and servers on their client sites.

Windows Intune – The Past

Windows Intune was released about 2 years ago (exact date isn’t important). As a nerd, I was interested. I saw the potential for partners to use it, and I saw the potential for large businesses to use Intune for mobile workers and small branch offices (retail POS devices).

Microsoft partners evaluated Intune. Unfortunately they found it lacking:

  • Less functionality than Kaseya or Level Platforms
  • No server management functionality – SMEs have servers too! 

But the real kicker, as I covered back in March 2011, was the price (I got some heat for that blog post from a certain devices and services company):

  • Microsoft really screwed the pooch by overpricing non-USA markets for the same cloud-based service. Eurozone markets were charged 40% more than USA customers at that time. That was moronic.
  • Bundling Software Assurance in the deal drove the price up to $11 per device. Meanwhile, the competition was around half the price.

Imagine trying to promote or sell a product that is twice the price of the competition, and has less functionality than that same competition, and the competition already has huge market penetration. And that’s why Windows Intune barely made any sales at all … anywhere on the planet.

The Shifting Sands

While Intune, Kaseya, Level Platforms are aimed at everywhere from the SME to Fortune 500, their core market is the SME. In Ireland, most of our companies are SMEs. Sure. we’re a small country of 4 million people, but it’s the same in Germany, the UK, France, Australia, Canada, and the USA. There are only so many CitiGroups, Koch Brothers, etc.

In Ireland:

  • 20% of servers are sold to companies with fewer than 100 employees
  • 75% of <25 user businesses (and there’s lots of them) don’t own a server – their primary IT cares are networking, file/print, and email
  • 55%-60% of SBS servers are estimated to be of the 2003 generation

Fact: there is no more SBS. Microsoft isn’t making a Windows Server that is a DC, Exchange server, file/print, and Sharepoint server for that market any more. The solution for that market is “the new Office”, i.e. subscriptions of Offce365 with Office 2013 included in the package (Office Web Apps, Click-to-Run, or temporary run anywhere). If you want, you can sell a Microserver to that 75% of <25 user companies with Windows Server 2012 Essentials to give them:

  • A domain controller with Group Policy
  • Cheap bulk storage in the office
  • Integration with Office365

Microsoft partners have been hearing the story about Office in the cloud since BPOS back in 2008 (or thereabouts – not that important). The majority of partners had no interest: Microsoft was direct invoicing the customer and that stole the customer relationship from the partner. Office365 just did not have market penetration with the market that mattered: the Microsoft partner. They’re the guys that advise, design, and implement IT for the SME. Microsoft screwed the pooch again (that’s one sore pooch!).

Microsoft got the same feedback the world over:

  • Change Office365 licensing so partners can resell it and they’ll be interested
  • Halve the price of Windows Intune (remove the SA obligation) and you might have a fighting chance

As of February 2013, partners will be able to resell Office 365 (with Office 2013 included) via the Open program to customers. That is a huge deal. The subscription price will also include leased Office 2013 that is installed and managed from the cloud; that means the customer gets more bang from their buck:

  • Office 2013: regularly updated from the cloud
  • Email
  • Collaboration via SharePoint (and a new app store)
  • Lync for presence, meetings, and online events
  • Plus whatever MSFT decides to add to the package

That means the role of the server in the smaller SME fades, maybe even disappears. Note: some SMEs will always need local storage, Group Policy, and/or LOB apps that can’t be cloud based, but this is not a back versus white world; it’s all shades of grey.  Maybe the server management functionality of Kaseya and Level Platforms isn’t as necessary any more!

The New Windows Intune

The current version of Windows Intune (sometimes called v3) added the ability to manage mobile devices running Android and iOS (iPhones and iPads). That includes policies and software distribution:

  • The ability to link to apps in the platform’s app store, which is included in all mobile device management products
  • App sideloading, which allows you to install an app onto a device without using an app store or jailbreaking

The management stuff is good. The app store stuff is very good for larger enterprises that could afford to get custom apps developed for mobile devices, but that just a flashy unrealistic demo for the SME.

v4 of Windows Intune is on the way, as Mary Jo Foley reported yesterday. It will be continuing support for mobile devices (including Windows Phone), and adding Windows 8/RT support too. But here’s the big news: Windows Intune pricing is changing (and in a good way).  There will be two SKUs:


Some notes:

  • Microsoft did not screw the pooch (that lucky puppy!) on the non-USA pricing, e.g. they recognized that $6 is not €6!
  • You can purchase Windows Intune without SA (no Windows 7/8 Enterprise) and still get your free managed Antivirus in the form of Endpoint Protection. The price is $6 or €4.89 per user.
  • You can choose to buy the SA SKU to lease Windows 8 Enterprise and it’s extra features
  • You can also choose to add on MDOP (not shown) if you subscribe to the SA option

€4.89 ($6) per user per month for client device management with managed antivirus. But here’s the nice bit: The likes of Forrester says that the modern worker can have up to 5 smart devices. The per user licensing of Windows Intune covers 5 devices!  Let’s compare:

Let’s say you were a Windows Intune v2 user with a PC and laptop. Your cost was €11 per device per month. Your total price is €22. With the new pricing, you are charged €4.89 per user and you can have up to 5 devices, including PCs, laptops, tablets, and smartphones.  You just saved €17.11 per month.  Nice!

BTW, Windows Intune has always allowed partners to subscribe on behalf of customers. The idea here is that you sell a managed service and include the price of the management into your service charge.  You will be able to buy on behalf and cross charge for both Windows Intune and Office365 for your managed SME customers.

What the SME Will Look Like

For the SME, the Microsoft solution is cloud-centric and looks like this:


Everything is cloud connected. Cloud-based management is perfect for mobile devices (tablets on the move, smartphones not on the network, and roaming/home users). Traditional on-site management such as LanDesk or System Center Configuration Manager aren’t really that good for those mobile devices because those management solutions are designed for the WAN, not for the Internet.

Office 365 has the same benefit: the SME with less than 25 users doesn’t want a server with 12+ GB of RAM to run SBS. Sell them Office365 and give them the same basic tools and mobility that a Fortune 500 has. No matter where they go or work, they’ll always have access to their data and communication/collaboration tools.

The managed service provider wins too:

  • They resell the solutions to their customers, offering a superior experience. The clever providers do more than just deploy; they add value, finding a unique selling point (USP) that keeps the customer coming back to them. You’ll go out of business if you rely on installing Office for a living.
  • They can manage customer infrastructure remotely: RemoteAssist via Windows Intune gets you onto customer devices, Windows Intune can install software remotely, Office365 puts critical services in the cloud that can be managed from a web browser.

What the Medium/Large Company Will Look Like

Here we’re talking about the bigger company with more complexity:


So here we see a bit of “best of both worlds”. System Center is used to deploy and manage the internal infrastructure and services on Hyper-V/private cloud. PCs and laptops on the corporate WAN are managed by System Center too.

Windows Intune is used to manage:

  • Mobile devices not on the corporate WAN
  • BYOD (laptops, tablets, phones) machines that are brought into the office and might sit on some isolated wireless networks with firewalled access to applications in the corporate WAN.
  • Devices in small branch offices, that might otherwise be too complicated to manage in System Center

With SP1, System Center 2012 can integrate with Windows Intune to give IT a single console for device management.  That unification of infrastructure is one of the goals of System Center 2012, enabling easier administration (another goal).  In this design, System Center 2012 SP1 Configuration Manager will deploy software to, patch, and provide AV for the following on the corporate WAN:

  • Windows 8/RT, and older
  • Mac OS
  • Linux
  • Windows Servers too – never forget them!

Windows Intune will manage the following mobile devices from the cloud:

  • Windows 8/RT and older tablets, PCs, and laptops
  • Android phones and tablets
  • iOS iPhones and iPads

Office can reside in both the private cloud/internal infrastructure and in the cloud via Office365.

So there you go, Windows Intune will be:

  • Cheaper
  • Be the solution for BYOD, mobile devices, home workers, and small branch offices
  • Reflect the changing nature of large enterprises with mobility and BYOD
  • Reflect the changing nature of SMEs that are moving to the cloud
  • A much more interesting solution for managed service providers, such as Microsoft partners working in the SME space

Reports Of Full Blown Office Being “Seen” On The iPad

Mary Jo Foley has posted a new story where The Daily is reporting that they had a private demonstration of Word, Excel, and PowerPoint running on an iPad.

I attended distributor training on Windows 8, Server 2012, and Office a few months ago. During one of the Office sessions, we heard “Office on iPad” a few times so I piped up with a question.

When you say “Office on iPad”, do you mean the full product or just the bits that are already there, like Lync and OneNote?

The presenter, a fairly senior person from the Office division, thought about that for some time. It was like a politician had just been cornered with a question. And then the response was something along the lines of (not a quote): “I’ve not been briefed on a full Office on iPad, I’m talking about Lync and OneNote native apps and Web Apps for the rest”.

I had no evidence of any kind to say the truth was something else. But it was that delay of a second or two while he thought, that’s what got my attention. So what does full blown Office on iPad mean? What form will it come in?

The simplest and least effective is some sort of RemoteApp session to Remote Desktop Services. You can do this right now using an ICA client to a Citrix farm. Want to full a non-techie? Do this and it’ll look like Office 2013 is running on an iPad.

I personally thought Microsoft would go with the next option: Just make sure that Office Web Apps run on Safari on iOS and Android devices. The pros of this is that it can be done quickly. Plus it easily ties the iPad customer to Office365 subscriptions, just where Microsoft wants ‘em.

The least likely to me is that Microsoft will quickly turn around native iOS apps for Office. I think that’s the one that an iPad customer would like the most. But I see lots of problems with this approach:

  • It’s one thing to do Skype, Lync, and OneNote on iPad, but it’s a whole other development project to get Office running as native apps. Does Microsoft have the skills?
  • Remember that Office is more than just a program, it’s a client that connects to services. Does iPad have everything that Windows does to take full advantage of Office365?
  • Local storage on iPad is a joke compared to Windows, etc. How bloated will Word be when people are storing files locally? Will they be able to store files locally or will there be an assumption of always-online for SkyDrive Pro, SkyDrive, or Office365?
  • Can Microsoft really have native apps for iPad before they do Metro (yeah, I said it) apps for Windows 8? I’m not talking about logistics … I’m talking about the appearance of it to the customer.
  • How would Microsoft distribute Office on iPad? It can’t go through the channels like Office on Mac. Will it be sold through the App Store? Will businesses be able to get it via volume licensing and side load it via Windows Intune? Will it be made available via some side load with an Office 365 subscription? Will there be a code you get (volume license or O365) to enter in iTunes to install it via the Apple direct channel?

I’ve no idea what the reporter(s) from The Daily saw or didn’t see. I wasn’t there. I’m making no assumptions. There’s been rumours of Office on iPad for quite some time, and it would make sense if the client appeared in some form on a top selling device. Remember that Microsoft is now a devices & services company, and Office365 is a service that they really want to push in 2013, no matter what sort of device you’re using.


Hmm, it appears that Microsoft France is allegedly leaking again: Their support page mentioned “Office Mobile for iPhone”. There’s more on this here.

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Change the Office 2013 Colour Theme

First time I saw Office 2013 I thought “damn that’s very white”. It’s actually painfully white. As a picture, it lacks contrast (dark colours being closer to black, and light colours being closer to white) and a tonal range (because it’s almost all white by default).

I googled for a solution and nothing official from Microsoft appeared but I did find instructions in a forum.

  1. Open up an Office 2013 program
  2. Click on File –> Office Account or File –> Account, depending on the program you’ve launched
  3. Change Office Theme from White to one of the two other options.

Here’s how the default setting looks in Office Account:


That appears like this:


Changing the Office Theme to Light Grey has this effect:


That’s subtle. If you want more contrast/tone then go with Dark Grey:


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Buy Office 2010 Now, And Get A Free Upgrade to Office 2013!

To keep the Microsoft sales pipe flowing, Microsoft is offering a free upgrade to Office 2013 if you buy Office 2012 now:


Some notes on the Home & Student and Home & Business SKUs:


That’s a pretty nice offer!  Limited to twenty-five (25) Offer redemptions per person or organization.  So the medium/enterprise has limited usability of the offer, but the small business or SOHO can take full advantage of it.

Note the the Office Pro Plus customer can chose a year of Office 365 Home Premium which includes “Click To Run” Office 2013 (click to install it on your machine from the net).  So get Office for your computer and get email/collaboration and Lync as an optional upgrade for a year!

The Office Pre-Launch Offer has two distinct periods:

  • Eligibility Period – from October 19, 2012 to April 30, 2013: You must purchase, install, and activate your Office 2010 or Office for Mac 2011 product. You may sign up at Office.com/offer to be notified by email when the products are ready for download.
  • Redemption Period – from the availability dates of the new Office to May 31, 2013: If you signed up, you will receive an email from Microsoft when the new Office is ready for download. You must redeem the offer at Office.com/offer within the redemption period.

Make sure you check the offer site for the terms and conditions.

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Partner Webcast – Introducing Lync Server 2013 & Lync Online

These are notes from an online webcast by the Microsoft Partner Network.  I’m am far from a Lync guy so please bear with me Smile  The recording should be on MPN within 48 hours.

Note that the preview bits are out for evaluation/testing.  GA will probably be quite different.

Every Day Apps We Use

  • Lots of Office pieces
  • Lync tries to unify these for communications.  Single client for easy use and single server for easy administration.

What’s New?


Note the federation between Lync 2013 (online and on-premises) and Skype.  No news on 2010 federation yet.

On the DR side, they are “improving” metro-site resiliency (between data centres).  Check the docs – calling it Easy Site Recovery.  Less requirements than 2010 and more functionality offered.

VDI support: There will be some 3rd party support statements.  MSFT has worked on VDI scenarios to provide high quality experience with a small plugin on the client.  It should be much improved over 2012, e.g. not using an IP phone. 

IPv6 is supported in this version of Lync.

Lync 2010 app is forward compatible with 2013 but with 2012 features only.

Multiparty HD Video Gallery

See up t 5 live video streams.  Non-active speakers are thumbnailed below, and are promoted to video as they speak.


H.264 SVC should make it easier to integrate other video systems into Lync, apparently.  SVC can use codecs for different quality/resolutions for different device types.

The Presenter Is In Control


The presenter can tune the view to suit the content/meeting as the set up the meeting.


There is an immersive optimised Windows 8 Lync app:


Mobile are getting VOIP and video in the Lync app.  Mobile phones will not have full meeting content in this release.  Desktop/app sharing being added to iPad (full set of meeting content).

The Web app is being enhanced for Windows & Mac.  They are getting VOIP and Video – no need for a 50 MB download for the once-off partner/customer/supplier attendee.  IE, Safari, and FireFox offered on PC and Mac.  There is a control to default to the webapp for Mac users.

Video will not be available on Exchange OWA. 

Mobile Apps will GA some months after the server bits.  The Windows 8 app will GA the same time as the server bits.

Communicate Directly From Office

The people cards are Lync powered.  You can contact anyone from throughout Office apparently.  See what they’ve been saying recently on Social Networks, etc. 


OneNote Sharing

OneNote and Lync meetings are integrated.  You can associate a note with a meeting invite.  You can share OneNote as additional in-meeting content.  OneNote updates automatically with the meeting attendees (meeting minutes – see their invite acceptance status).  The notes can be shared from many places: SkyDrive, SharePoint, your PC.


Federated.  Communicate with hundreds of millions of people with presence, IM, and voice.  E.g. talk to family at home when you’re on the road or in the office.  Talk with other companies that are on Skype.  Provide support to customers on Skype.

Video is not added in this first release of the federation.  To be in a “future”, “very quick” release.  It is a “high priority”.  It won’t take 3 years.

Enterprise Benefits


Archiving of IM being added in the online product.  Split domain being added so you can split between on-premises and online – Lync Hybrid.

Today, UK and USA users can add PSTN to their Lync online through a Telefonica subsidiary.  The SIP trunks are to the MSFT data centre (alien speak to me – I’m allergic to phones). 

In this release, you can link your PBX into Lync Online – Lync Hybrid.  You can still use you existing contracts, PBX, etc.  More details to come from MSFT later or in preview documentation.

Persistent Chat not in online product.  Response Groups not in this release of Lync Online. 

Windows 8 Lync App Is Not Public Yet

Metro App, including Windows RT:



Note that the Lync app also uses the Windows 8 charms.

Designed for side-by-side, only possible on Windows 8:




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Early Impressions Of Office 2013 Beta

I installed Office 2013 on my Windows 8 Build slate PC on Monday night.  Here are some early impressions:

  • It’s very different looking.  The layout has been optimized to make it touch friendly, but still appears to be mouse friendly.
  • The new control that everyone is talking about reminds me of something in the Star Trek’s of the last 20 years.
  • I really like where Word has gone.  Becoming a consumer of information is a great idea.  It is now also a reader, can scale the doc to your tastes, and can remember where you left off.  That makes it very Kindle-like.  It can also open and edit PDF.  Bye-bye Adobe Reader; you and your constant patching requirements (that are usually not done) won’t be missed.
  • As a person who writes the occasional white paper, I like how Word now allows flexible placement of images.  Note that we never embed images when writing books; the editors do that in the later PDF stages.
  • I love the new presenter view in PowerPoint.  I’ve been dreaming of presenting from my slate PC in the past.  I hate being tied to behind a podium when presenting and I don’t like looking back to the screen to remind me of what I’m talking about on this slide.  Plus being able to use “ink” to highlight things will be useful.
  • I haven’t looked into Lync or Outlook too much yet.  I have them working with Office365 with no extra work other than signing in (as usual).

Don’t ask me about Lync, SharePoint, and Exchange servers.  I haven’t a clue what’s new yet.  To be honest, they are usually outside of my scope of work.  There is a boat load of new documentation on download.microsoft.com for the “wave 15” betas of Office.

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Office 365 Open Program

Microsoft Partners have not been quiet about some of their displeasure with Office 365.  O365 committed a cardinal sin in business; in the eyes of some partners, Microsoft stole the business relationship with the customer from the partner by direct invoicing the customer.  In some parts of New Jersey, that’d get you swimming with the fishes, capiche?

I work with Microsoft partners.  I have had more than a few tell me that they wouldn’t bring Microsoft in on a meeting because of the Office 365 and cloud first strategy that would be pitched, attempting to “steal” that relationship.  To be honest, I felt their pain.  He who owns the invoice, owns the customer’s business.  And therefore, many partners continued to steer the customer away from Microsoft’s public cloud services.  Remember, in this world, the MSFT partner is the IT department, they are the trusted advisor, they are the ones presenting the viable solutions and discrediting the “bad ones”.  You have to bring the partner on board to have a hope of getting Office 365 to be the norm in this space.

Throw in the disquiet about the disappearance of SBS (with on premises Exchange/SharePoint) as a product, left with Windows Server 2012 Essentials (designed to work with Office 365), and the MSFT partner working in the SME space was left like they were not loved.

And what do you get?  Angry partners who saw Microsoft as competing with them.  That was never going to win for Microsoft.

Microsoft had to change.

And today they announced Office 365 Open Program.

Key points of this new partner friendly program are:

  • Microsoft partners can invoice their customers for Office 365, bundling in additional value added services
  • Partners can earn up to 23% margin in the first year, way above the 11% that currently is available

I use Office 365 for my own stuff.  I like it.  It has been trouble free for me.  It was a pity that the only obstacle to the product was legal crappola (see The Curse of Zune).  I’ll be very interested to see when this new program will launch, and what the actual details of it will be.

I want to hear from MSFT partners that are selling Office 365.  What do you think?


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Office 365 / Outlook / iTunes Wiped My Contacts – And How I Rescued Them

My main e-mail was had been Gmail since I joined the beta way back when.  I never really used it for storing contacts because of how Gmail can figure out email addresses from the contents of the inbox.  My repository was the phone.  When I got an iPhone, it became phone & Outlook (synced by iTunes).  Then I got an iPod and it was in sync with them … when ever I would connect it up to the laptop (rare enough to be honest because I charge it separately).

Last night I made a big change to my email habits.  I switched from Gmail and Hotmail to Office 365.  I connected up Outlook and set Office 365 as my primary mail account.  This morning, I hooked up my phone to sync up some podcasts for the commute to work.  After work I came home, synced the iPhone again (which backed up the phone and erased the previous iTunes data backup), and I got a call (the first of the day).  No name came up … but it was my Mom.  Hmm, she hadn’t changed numbers or phone.  Why the frak did that happen.  Then I checked my contacts … well …  I checked the now empty repository of contacts.  Yoiks!

Panic stations.  No one likes every one of their contacts being blasted away and the lot being synced as zip.  Somehow, the Outlook switch over decided that my contacts should not merge my contacts between the phone and my new mail account, but should in fact reset them to zero.  Well I suppose it would be interesting to make a whole new set of friends and family Winking smile

I had an idea to rescue my contacts.  My iPad hadn’t been synced.  I fired it up and there were the contacts sitting pretty.  iCloud would rescue me.  I’ve never used it before.  I’ve never even tried it before. 

  1. Did an iCloud backup of the iPad.
  2. Configured iCloud to sync my calendar and my contacts.
  3. Logged into iCloud and verified that they were all there.
  4. Disabled iCloud sync on the iPad (to keep the data safe) and left the data on the iPad (no delete)
  5. Disconnected my iPhone, and configured it to sync with iCloud.  My contacts and calendar entries were back.
  6. Removed all trace of my now redundant Gmail account (IMAP) from Outlook and from the iPhone.
  7. Closed and restarted Outlook and iTunes.
  8. Disabled iCloud sync on the iPhone, leaving the data on the phone.
  9. Connected up the iPhone to the laptop and let iTunes sync with contacts (verify this is set up in the Phone – Info area).
  10. Dismissed the dozens of meeting alerts that appeared for past reminders.
  11. Checked Outlook Contacts and there they were … rescued.


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Day 2 of Office 365

To follow up on yesterday’s Gmail migration issues:

  • Attempt 1 was to connect the email account: works nicely for Hotmail migration but Gmail is another story because it doesn’t have real folders (using tags).  My mails were coming into the inbox as unread.  I quickly stopped and backtracked that.
  • Attempt 2 was to use the recommended IMAP migration.  My Gmail was set up for IMAP already so all was good there. I created the required CSV and started the import.  Or I tried to.  O365 refused to connect to my Gmail account, no matter what I did.
  • Attempt 3 was manual.  Outlook was already connected to Gmail.  I connected it to O365.  I then manually copied all of my folders and mails from one account to another, all 1.5 GB of it.

With the pain over, I can move on.  I use the OWA interface of O365 from the office, so I can keep it separate from Outlook which is connected to the Office Exchange server and mail account.  OWA works nicely.

I had a play with the SharePoint Internet website.  That was nice and easy to reconfigure.  To be honest, I doubt I’ll ever use SharePoint for my own stuff.  I have a Home Server and I use Live Mesh, along with Carbonite backup.  I can always get at my files either by a local replica or by browsing one of a number of sites.

Lync … hmm.  The DNS records are “interesting”.  I believe I’ve got them set up correctly.  My domain is with an ISP and I’m not moving it to MSFT.  I use it for a number of things and I want to retain control.  Lync has been a ropey experience.  I can’t say it’s as good as Live Messenger for staying in contact with people.  I can hook up with anyone on Messenger without Federation.  But Lync isn’t built to be that way.  In fact, all the instructions I’ve seen imply that you can enable federation to specific domains.  Not in the Office365 that I have: I can enable it or disable it and nothing more.  I’ve connected successfully to my Messenger account so I know it works. 

What doesn’t work?  Well, audio is just a wee bit important to Lync.  And it cannot find my audio device.  That’s despite the fact that I listen to music, watch Silverlight and Flash webcasts, and so on with absolutely no issues.  The Realtek audio driver is up to date … turns out others in the office with this model of HP PC (8100 Elite Convertible Minitower) have the same issue.

Anyway, my main reason to get O365 was email, and that’s now working fine.

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