I know, it’s a very sad situation. Take a few moments to compose yourself before continuing to read on 🙂
Silicon Republic says that Eircom experienced “a 42pc decline in DSL numbers and the loss of 41,000 retail customers have all led to a €3m drop in revenue for the second quarter at Eircom, resulting in revenues of €517m at the end of December”.
Undoubtedly a good bit of that is people trying to save money by going offline. But go an compare what you get from Eircom compared to what you get from the others. Eircom is easily more expensive. I got a flier in the door today from them offering me a 1MB ADSL line for €50.15 per month. That’s the more expensive than my 3MB line from BT Ireland. Eircom is a landline phone business so they throw in landline calls and all that jazz. But Ireland is the land of the mobile phone. I use my landline to order pizza once a week! How about offering us a service without the free landlines and bringing the costs down? Nah, that makes too much sense I guess.
Maybe if Eircom does the following thy might be able to make some money:
- Put decent customer support in place
- Stops acting like the are doing you a favour
- Put together product bundles we want
- Price it to be competitive