I got an email from Comreg about my original complaint from way back in January or February asking about the situation. I informed them that I had launched a new complaint about Eircom’s billing me. They’ve merged the cases and the agent said he is initiating communications with Eircom.
5 minutes after that, I got a call from an Eircom complaints escalations person. To say she was rude would be an understatement. She demanded a "Universal Account Number" or UAN from me before Eircom would do anything. They claim not to know it. Personally, I believe this is B.S. It sounds awful like the stalling tactic that British operators use when asking for a MAC number (no, not an Ethernet MAC address). Anyway, apparently I have to get it from BT Ireland. I got her name and direct dial number so I can call her back when I eventually get the UAN.
I called BT Ireland. They will not give me the UAN over the phone, even though they confirmed my name, address, phone number, credit card number and account number. Stalling tactics alert!!!
So that’s the craic so far. I’m sure there will be more to come.