I filed formal complaints with both Eircom and BT Ireland last Friday. Here’s some stuff I noticed:
Eircom:
- The Customer Complaints dude had a real attitude about him as if to say "How dare you complain about us taking your account wtihout your knowledge or permission!"
- I was promised a call back withing 10 working days.
BT Ireland:
- Once I said "I want to file a formal complaint" they had a different attitude.
- I was promised a call back within 2 working days. A rep called first thing this morning.
BT are saying that they can’t just take my account from Eircom. Maybe Eircom should realise that they can’t just take an account from other service providers? A sales rep is to call me to arrange to get me back onto a new contract under my old arrangements.
What state are things in now? For a few weeks, I was on an Eircom address but signing in with my BT credentials! Somehow or other, I’m now on a BT Ireland IP address. I tried to access my Eircom online bill on Friday but was told that no such account existed. I’m thinking that Eircom realised that I would do them in a courtroom and that I would not pay them a cent was not just a bluff and they started restoring my original service.
Hopefully, all these service interupttions that affect my mail and web server will be coming to an end within 3 weeks.
And we wonder why Eircom make the news for being probably the worst service providers, in my opinion, (in any industry) in the west?