KB976424–Important Update For W2008 Or W2008 R2 DCs If You Have WS2012 Clusters

Microsoft has published an elective hotfix that they want you to know about if you haveWindows Server 2008 or Windows Server 2008 R2 domain controllers and you are running Windows Server 2012 clusters.


You perform an authoritative restore on the krbtgt account in a Windows Server 2008-based or in a Windows Server 2008 R2-based domain. After you perform this operation, the kpasswd protocol fails and generates a KDC_ERROR_S_PRINCIPAL_UNKNOWN error code. Additionally, you may be unable to set the password of a user by using the kpasswd protocol. Also, this issue blocks kpasswd protocol interoperability between the domain and a Massachusetts Institute of Technology (MIT) realm. For example, you cannot set the user password by using the Microsoft Identity Lifecycle Manager during user provisioning.

Note The krbtgt account is used for Kerberos authentication. The account cannot be used to log on to a domain.

You may experience additional symptoms in a Windows Server 2012-based server cluster. Assume that you try to set the password for the cluster computer object in a Windows Server 2012-based server cluster. Additionally, assume that there are Windows Server 2008-based or Windows Server 2008 R2-based domain controllers in the environment. In this situation, you receive the following error message:

CreateClusterNameCOIfNotExists (6783): Unable to set password on <ClusterName$>

To resolve this issue, apply this hotfix on the Windows Server 2008-based or Windows Server 2008 R2-based domain controllers, and then create the Windows Server 2012-based server cluster.

Note You do not need to apply this hotfix if you have Windows Server 2008 R2 Service Pack 1 installed.


When a user requests a ticket for the Kpasswd service, a flag is incorrectly set in the Kerberos ticket-granting service (TGS) request for the Kpasswd service. This behavior causes the Key Distribution Center (KDC) to incorrectly build a new service name. Therefore, an incorrect service name is used, and the KPasswd service fails.

Note The expected behavior is that the Key Distribution Center (KDC) directly copies the correct service name from the Kerberos ticket-granting tickets (TGTs).

A supported hotfix is available from Microsoft.

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