I just read this on Silicon Republic. 53% prefer the ability to ask questions and the ability to return a product without messing with couriers. I understand this. I’m wary of buying a PC online because features I value are not listed, e.g. can I enable DEP and CPU assisted virtualisation in the BIOS? As I mentioned earlier, retail PC sales grew by 10% rather than shrunk. Online sales suffer due to an inability to interact and the mess associated with returns and support.