I got a call from John in Vodafone Ireland data services. He took my issues and promised to go through them. We looked at my router diagnostics to confirm the readings there were seeing on my line matched what my router saw. I was promised a call back. In the meantime, there might be outages in my service as they did work.
20 or so minutes later John rang back. Vodafone “changed my profile”. I tested it out and it seems like my 7MB line is now behaving like a 7MB line. For now. I’m not saying this is resolved. I know what some service companies can be like and something can be returned to its broken state as quickly as it was fixed.
I am promised a resolution of the daily 3-5 minutes outages caused by Vodafone’s 24 hour DHCP lease renewal. I am also promised a resolution to sites not being accessible. We’ll see. My breath is not held.
Why, oh why does it take screaming your lungs out to get any service from Vodafone Ireland? It seems to me that a service request now takes 3 telephone calls:
- Call customer service and some eejit tells you he can do nothing or puts you on hold to get a paper form (yeah right) – it’s to get rid of you because there are no paper forms and they take long enough to go make the paper from timber they’re going to cut in the Amazon. You’ll be promised a supervisor call back but that never happens. That’s to get rid of you. Wouldn’t that make Vodafone Ireland a company of liars?
- Call ComReg to get a case opened and a reference number.
- Call back to Vodafone Ireland with your instructions from ComReg to get a complaint opened so that your original request can be dealt with.
I work in the service industry; IT infrastructure to be precise. If I behaved this way with customers I would be … well I wouldn’t be working in IT any more. I’d probably be making minimum wage answering phones for Vodafone Ireland.