SLA reporting on services (\u201cservice\u201d in the ITIL\/MOF world is a service we provide to a customer\/user, not a windows service) is critical in a service industry.\u00a0 More businesses view their internal IT as a service.\u00a0 Those of us in the hosting industry are fully aware of the contractual importance of the SLA.<\/p>\n
OpsMgr 2007 can gather health\/performance information on a \u201cservice\u201d using a Distributed Application.\u00a0 A DA assembles components, e.g. websites, SQL databases, network devices, etc in a \u201cservice\u201d that you can alert on when it\u2019s offline, e.g. a SQL DB in a DA going offline would bring down the customer service and thus be reflected in the status of the DA.\u00a0 OpsMgr 2007 R2 can even include a hybrid of Windows, Linux and UNIX components into a single DA, e.g. a firewall running on Solaris, a MySQL database running on RedHat and a web server running on Windows.<\/p>\n
With all this health, performance and availability information that we can store in the Reporting Database, we can generate reports and consoles for SLA reporting.\u00a0 The SLA 2.0 console for OpsMgr 2007 R2 enables this.<\/p>\n
It\u2019s a free download<\/a> so give it a look-see in your lab.\u00a0 You can learn more about it here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" SLA reporting on services (\u201cservice\u201d in the ITIL\/MOF world is a service we provide to a customer\/user, not a windows service) is critical in a service industry.\u00a0 More businesses view their internal IT as a service.\u00a0 Those of us in the hosting industry are fully aware of the contractual importance of the SLA. OpsMgr 2007 … Continue reading “Service Level Dashboard 2.0 for Operations Manager 2007 R2 RTM”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[30],"tags":[],"class_list":["post-9685","post","type-post","status-publish","format-standard","hentry","category-opsmgr"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t