{"id":9167,"date":"2008-08-28T09:32:00","date_gmt":"1999-11-29T20:00:00","guid":{"rendered":"https:\/\/aidanfinn.com\/?p=9167"},"modified":"2008-08-28T09:32:00","modified_gmt":"1999-11-29T20:00:00","slug":"service-level-dashboard-management-pack-for-system-center-operations-manager-2007","status":"publish","type":"post","link":"https:\/\/aidanfinn.com\/?p=9167","title":{"rendered":"Service Level Dashboard Management Pack for System Center Operations Manager 2007"},"content":{"rendered":"

As techies, we tend to look at business applications as components, e.g. disks, CPU’s, servers, services, etc.\u00a0 However, the owners and consumers of those applications see them very, very differently.\u00a0 My first experience of this was when an old boss wanted to bring in some of the concepts of ITIL into the organisation.\u00a0 ITIL<\/a> is a British government standard for guaranteeing the quality of IT services.\u00a0 I used the Wikipedia link instead of the official site<\/a> because the official site does a bad job in describing the standard – a common fault of web sites!\u00a0 It has gained acceptance from organisations globally and Microsoft has tailored it for MS centric networks in the form of the Microsoft Operations Framework<\/a> or MOF.<\/p>\n

ITIL gets us to view everything as services.\u00a0 A CRM application is a service.\u00a0 It consists of web applications running on web servers, databases on servers, networks and storage.\u00a0 If one component fails or performs poorly then the service fails or performs poorly.\u00a0 That’s all<\/em> that the customer or consumer of the service cares about!\u00a0 They don’t care about a CPU running at 100% because it means nothing to them because they are not techies.\u00a0 They only know that they are losing productivity or profit because a service is performing poorly.<\/p>\n

OpsMgr 2007 was designed to allow the ITIL\/MOF view of services to be modelled in the form of distributed applications.\u00a0 You can either use one of a number of templates or create your own distributed application to drop in monitored components to model your service(s).\u00a0 This is great for operators or more tech savvy people to monitor.\u00a0 However, how about the business or service owners?<\/p>\n

Microsoft recently released <\/a> the Service Level Dashboard for SCCM 2007.\u00a0 This allows you to define Service Level Agreements (SLA’s) for your applications, measure and report on them.\u00a0 The dashboard allows you to use historical data on your defined distributed applications to see how those applications measure up against your agreed SLA’s.\u00a0 There’s more information on TechNet <\/a>about the service.<\/p>\n","protected":false},"excerpt":{"rendered":"

As techies, we tend to look at business applications as components, e.g. disks, CPU’s, servers, services, etc.\u00a0 However, the owners and consumers of those applications see them very, very differently.\u00a0 My first experience of this was when an old boss wanted to bring in some of the concepts of ITIL into the organisation.\u00a0 ITIL is … Continue reading “Service Level Dashboard Management Pack for System Center Operations Manager 2007”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_wpcom_ai_launchpad_first_post":false,"footnotes":""},"categories":[35],"tags":[],"class_list":["post-9167","post","type-post","status-publish","format-standard","hentry","category-scom-2007"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t