{"id":9114,"date":"2008-07-07T11:23:00","date_gmt":"1999-11-29T20:00:00","guid":{"rendered":"https:\/\/aidanfinn.com\/?p=9114"},"modified":"2008-07-07T11:23:00","modified_gmt":"1999-11-29T20:00:00","slug":"ramsays-it-nightmares-revisited","status":"publish","type":"post","link":"https:\/\/aidanfinn.com\/?p=9114","title":{"rendered":"Ramsay&#8217;s IT Nightmares Revisited"},"content":{"rendered":"<p>Way, way back I talked about the parallels between running a restaurant and running an IT infrastructure\/business.\u00a0 I&#8217;d been watching <a href=\"http:\/\/www.channel4.com\/food\/on-tv\/ramsays-kitchen-nightmares\/\">Ramsay&#8217;s Kitchen Nightmares<\/a> and everything <a href=\"http:\/\/www.youtube.com\/watch?v=n3jHA8sH-N0&amp;feature=related\">Gordon Ramsay was saying<\/a> rang true to me.\n<\/p>\n<p>In my original post I pointed out the following as being keys for a successful IT implementation or business:<\/p>\n<ul>\n<li><strong>Ingredients<\/strong>: Use the best products that are suitable for your business.\u00a0 Don&#8217;t just look for what is cheap or what you&#8217;ve been comfortable with in the past.\u00a0 Anticipate your future growth and requirements.\u00a0 Engineer flexibility.\u00a0 Learn from your mistakes.\u00a0 And don&#8217;t accept mediocrity or down right awful software.\u00a0 You&#8217;ve also got to find the correct blend of ingredients.\u00a0 Find solutions that work together as easily as possible.\u00a0 In my college software engineering classes we learned that sometimes buying in the more expensive off-the-shelf solution that did the job was often cheaper over the long term than developing internally or reconfiguring something cheaper.\u00a0 Be open to those alternatives.\n<\/li>\n<li><strong>Good communication<\/strong>: This is a 3 way process including the owner\/management, staff and the customer.\u00a0 The business needs to listen to the customer to know what service to provide.\u00a0 Don&#8217;t just expect the mountain to come to you.\u00a0 It doesn&#8217;t work like that for us mere mortals.\u00a0 The owner\/management must communicate their vision to the staff.\u00a0 And the owner\/management needs to listen to the staff because they are the eyes and ears of the business.\u00a0 If the business has recruited well, then they have hired experts.\u00a0 Use that internal expertise and develop the business using well founded knowledge instead of pipe dreams founded on misinterpretations of breakfast seminar.\n<\/li>\n<li><strong>Keep it simple<\/strong>: I&#8217;m all for being creative.\u00a0 That little script here or a scheduled job there can be the difference between being OK and looking like a genius to your customer.\u00a0 Building an enterprise out of a cobweb of that is pure nuts.\u00a0 Imagine an administrator planning on managing many hundreds of mission critical Windows servers via scripts?!?!?\u00a0 Talk about a nightmare.\u00a0 I can install SCOM to do that in 3 days and have a 100% completely managed infrastructure with reporting, in-depth control and trust in the solution.\u00a0 Sometimes doing the MacGuyver thing is cool.\u00a0 Sometimes you&#8217;ve got to step back and thing bigger and simpler.\u00a0 It&#8217;s almost like a state of mind where you let your focus drift back from the detail while keeping it in vision.\n<\/li>\n<li><strong>The customer<\/strong>: There is no business if there is no customer.\u00a0 That customer might be the business you work for &#8211; they can &quot;leave you&quot; by outsourcing your job if you don&#8217;t cut the mustard.\u00a0 <em>And they still might just do that if management has a brainfart to cut costs, e.g. a company laying off 15 staff and replacing them with 77 consultants :-).<\/em>\u00a0 It might be a traditional customer who will leave you or never sign a contract if what you provide isn&#8217;t what they want or need.<\/li>\n<\/ul>\n<p>I&#8217;m going to add a couple of more bullet points to this:<\/p>\n<ul>\n<li><strong>The owner\/management<\/strong>: The latest series of Kitchen Nightmares showed how a restaurant can fail if the owner is not up to the job.\u00a0 This applies equally in IT.\u00a0 I&#8217;ve worked for a few companies in the last few years and I&#8217;ve seen how the owner\/management can steer a boat towards the inevitable fall over a waterfall.\u00a0 Whether it was those who locked themselves away in an office and surfing the web and chatting with friends about pipe dreams, those who think they know everything there is to know and put their fates in the hands of a consulting firm that&#8217;s being screwing up and ripping them off for years while ignoring advice to the contrary or those companies that split IT into competing factions where work is not done because it falls between the cracks.\u00a0 One thing that was common was that their IT infrastructures were 100% s***.\u00a0 I was brought in and either given nothing to do or they didn&#8217;t want to listen.\u00a0 Unless the captain wants to work, the boat will never reverse course.\u00a0 It&#8217;s more than just talking.\u00a0 You&#8217;ve got to get down and get your hands dirty.\u00a0 Decisions need to be made.\u00a0 Work must be done.\u00a0 Changes need to start at the top.\u00a0 Sorry!\u00a0 I&#8217;ve also had the opposite experience where the owner\/management are completely committed and passionate about the success of the enterprise.\u00a0 I&#8217;m lucky to be there right now.\u00a0 I enjoy starting work in the morning for the first time since 2005.\u00a0 That energy feeds from the top through the staff.\n<\/li>\n<li><strong>Staff<\/strong>: You must recruit well.\u00a0 I guess I see three types of administrator\/engineer.\u00a0 There&#8217;s the 10:00-16:00 person who comes in to to a job.\u00a0 They don&#8217;t care about the job.\u00a0 They have no passion.\u00a0 They don&#8217;t learn.\u00a0 Anything new is work for consultants or contractors.\u00a0 Anyway, &quot;I just want to be doing XYSTSJ instead of this.\u00a0 This is just to pay the bills&quot;.\u00a0 Those folks are in the vast majority in the business.\u00a0 They produce s*** and the infrastructure is s***.\u00a0 There is the hard slogger.\u00a0 This is the person who comes in 100% committed to working their best.\u00a0 They want to learn and they are good, honest people.\u00a0 There only downfall is that despite their great work ethic, things can be done a little bit more efficiently.\u00a0 Then there is the lazy admin.\u00a0 Lazy; isn&#8217;t that bad?\u00a0 Not necessarily.\u00a0 I class myself as a lazy admin.\u00a0 I&#8217;d rather have someone or <em>something<\/em> else do the hard work for me.\u00a0 Such as?\u00a0 Why not let the network look after itself?\u00a0 It is possible, you know.\u00a0 It&#8217;s not just marketing.\u00a0 I&#8217;ve done the Dynamic Systems Initiative and Optimised Infrastructure thing before.\u00a0 A team of 3 of us ran 170+ globally located servers and were doing 3 hours a day of troubleshooting.\u00a0 We could focus the rest of the time on more interesting work and on projects that added value to the competitiveness of the business.\u00a0 In this case, being &quot;lazy&quot; was a good thing.\n<\/li>\n<li><strong>Passion\/Commitment<\/strong>: Being in this business mean spending more time than just 7.5 hours a day a the office.\u00a0 To be the best you&#8217;ve got to be flexible and work that little bit more.\u00a0 All of the alpha geeks I know read IT blogs, books, etc after work.\u00a0 They go to evening seminars.\u00a0 The best owners\/managers I&#8217;ve worked for make personal sacrifices for the sake of the business and their staff, e.g. coming in on that evening to help out an engineer who is working on a severity 1 issue or being in the office when there is a maintenance weekend, even if they have nothing to do.\u00a0 This is a key to success.<\/li>\n<\/ul>\n<p>So that&#8217;s what I&#8217;ve learned from the restaurant business over the last series of Ramsays&#8217; show and how it applies to our business.\u00a0 I just found a YouTube video where he <a href=\"http:\/\/www.youtube.com\/watch?v=n3jHA8sH-N0\">gives 5 keys to success<\/a>.\u00a0 They seem to apply to our business from what I&#8217;ve seen over the last few years:<\/p>\n<ol>\n<li>Passion: Everything you do as a leader influences the staff.\n<\/li>\n<li>Commitment: Don&#8217;t get into business if you&#8217;re seeing it as a hobby.\u00a0 This isn&#8217;t a way to get yourself away playing golf, cruising around town in a fast car or playing Playstation all day long.\u00a0 This is <em>work, <\/em>not just for your employees but also for yourself.\n<\/li>\n<li>Competition: Know them.\u00a0 Strengths, weaknesses opportunities and threats &#8211; good old SWOT analysis from the marketing classes back in college.\u00a0 Knowing your competition means you can beat them.\u00a0 The best American Football players spend more time studying their competition in film rooms probably more than they&#8217;ll be in the gym or on the practice field.\u00a0 Be able to offer something more, better or different.\n<\/li>\n<li>Creative Input: Don&#8217;t just rest on your laurels.\u00a0 Always look for something new.\u00a0 Invest time and money in R&amp;D.\u00a0 If you don&#8217;t, you will stagnate and your competition will leap ahead of you.\n<\/li>\n<li>The Customer is king: I&#8217;ve seen a company in a dominant position become the most hated company in their industry.\u00a0 Awful sales (&quot;sell them everything and we&#8217;ll break the bad news to them once the contract is signed&quot;), atrocious support, failing operations and a <a href=\"http:\/\/en.wikipedia.org\/wiki\/Laissez-faire\">laissez faire<\/a> attitude from management turned off the market from them.\u00a0 Their name became synonymous with everything that you could do wrong.\u00a0 Ramsay makes an intersting point.\u00a0 Some chefs cook for other chefs.\u00a0 That&#8217;s wrong because you&#8217;re forgetting to cook for taste.\u00a0 In our business, don&#8217;t do something because it&#8217;s cool or it&#8217;s geeky.\u00a0 Do something because it makes your job easier or because it adds something of value for the customer.<\/li>\n<\/ol>\n<p>Those who know me will find it a little funny that I find so much in common with a chef who&#8217;s famous for having a <a href=\"http:\/\/www.youtube.com\/watch?v=_qGDNA7GPzI&amp;feature=related\">bad temper<\/a>.\u00a0 I don&#8217;t see any similarities at all \ud83d\ude42<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Way, way back I talked about the parallels between running a restaurant and running an IT infrastructure\/business.\u00a0 I&#8217;d been watching Ramsay&#8217;s Kitchen Nightmares and everything Gordon Ramsay was saying rang true to me. In my original post I pointed out the following as being keys for a successful IT implementation or business: Ingredients: Use the &hellip; <a href=\"https:\/\/aidanfinn.com\/?p=9114\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Ramsay&#8217;s IT Nightmares Revisited&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_wpcom_ai_launchpad_first_post":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-9114","post","type-post","status-publish","format-standard","hentry","category-commentary"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.5 - aioseo.com -->\n\t<meta name=\"description\" content=\"Way, way back I talked about the parallels between running a restaurant and running an IT infrastructure\/business. 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