I got an email from Comreg about my original complaint from way back in January or February asking about the situation.\u00a0 I informed them that I had launched a new complaint about Eircom’s billing me.\u00a0 They’ve merged the cases and the agent said he is initiating communications with Eircom.<\/p>\n
5 minutes after that, I got a call from an Eircom complaints escalations person.\u00a0 To say she was rude would be an understatement.\u00a0 She demanded a "Universal Account Number" or UAN from me before Eircom would do anything.\u00a0 They claim not to know it.\u00a0 Personally, I believe this is B.S.\u00a0 It sounds awful like the stalling tactic that British operators use when asking for a MAC number (no, not an Ethernet\u00a0MAC address).\u00a0 Anyway, apparently I have to get it from BT Ireland.\u00a0 I got her name and direct dial number so I can call her back when I eventually get the UAN.<\/p>\n
I called BT Ireland.\u00a0 They will not give me the UAN over the phone, even though they confirmed my name, address, phone number, credit card number and account number.\u00a0 Stalling tactics alert!!!<\/p>\n
So that’s the craic so far.\u00a0 I’m sure there will be more to come.<\/p>\n","protected":false},"excerpt":{"rendered":"
I got an email from Comreg about my original complaint from way back in January or February asking about the situation.\u00a0 I informed them that I had launched a new complaint about Eircom’s billing me.\u00a0 They’ve merged the cases and the agent said he is initiating communications with Eircom. 5 minutes after that, I got … Continue reading “Eircom Calls Me”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8910","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t