{"id":8908,"date":"2007-05-28T10:33:00","date_gmt":"1999-11-29T20:00:00","guid":{"rendered":"https:\/\/aidanfinn.com\/?p=8908"},"modified":"2007-05-28T10:33:00","modified_gmt":"1999-11-29T20:00:00","slug":"eircom-fun-and-games","status":"publish","type":"post","link":"https:\/\/aidanfinn.com\/?p=8908","title":{"rendered":"Eircom Fun and Games"},"content":{"rendered":"<p>If you go back through my posts then you&#8217;ll have read about the fun and games I had when Eircom, without my knowledge or consent, hijacked by broadband subscription from BT Ireland back in January.\u00a0 They tried to send me a WIFI router too which I never touched.\u00a0 It was sent straight back to sender at the post office \ud83d\ude42\n<\/p>\n<p>Anyway, I got back to BT after a lot of hassle.\u00a0 Eircom have billed me repeatedly for their &quot;services&quot;.\u00a0 I&#8217;m refusing to pay them.\u00a0 I&#8217;ve called several times to their Billing and Customer Care departments and neither wanted to deal with me, just passing the buck to the other.\u00a0 So, the bills went unpaid.\n<\/p>\n<p>Eventually, a letter was sent to me by a solicitor (lawyer) on behalf of Eircom, threatening me with legal actions, property reclamation and damaging my credit rating, i.e. my reputation.\u00a0 Now I was <em>angry.<\/em>\n<\/p>\n<p>I got in contact with Comreg, the telecomunications regulator who govern Eircom, etc.\u00a0 I explained the situation to them.\u00a0 They told me exactly what I wanted to hear:<\/p>\n<ul>\n<li>Eircom had acted illegally.\n<\/li>\n<li>I could sue Eircom.<\/li>\n<\/ul>\n<p>I got in contact with Eircom&#8217;s solicitor.\u00a0 Honeslty, he was another &quot;pass the buck&quot; person.\u00a0 But I spelled things out to him.\u00a0 His client was acting illegally.\u00a0 If he did anything to aide or abet his client in damaging my name or reputation then I would clean his bank account out and I would smile while doing it.\u00a0 He promised me that I would never hear from him again.\n<\/p>\n<p>Comreg told me that I should write a formal letter of complaint and send it into Eircom by registered post.\u00a0 They are legally obliged to acknowledge and act on this within 10 working days.\u00a0 If nothing has happened by day 11 then I am in a position to act.\u00a0 I am to call Comreg on day 11 so they can initiate proceedings against the company.\u00a0\n<\/p>\n<p>I sent in my letter by registered post spelling out their illagal actions, tha fact that there is no contract between us and demanding:<\/p>\n<ul>\n<li>They cease all actions.\n<\/li>\n<li>They explain their actions.\n<\/li>\n<li>They formally apologise to me.<\/li>\n<\/ul>\n<p>We are on day number 5. I hope they don&#8217;t respond \ud83d\ude42\n<\/p>\n<p>By the way, the only way to get any complaint dealt with by Eircom is to launch a formal complaint.\u00a0 They will point blank refuse to do this over the phone so you need to do this by registered post:\n<\/p>\n<p>\u00a0<\/p>\n<div>Eircom Customer Care, <\/div>\n<div>5th Floor, <\/div>\n<div>Telephone House, <\/div>\n<div>Marlborough Street, <\/div>\n<div>Dublin 1. <\/div>\n<\/p>\n<p>Include all details, e.g. phone number, address, account numbers, etc.\u00a0 DO NOT GIVE THEM AN EXCUSE TO BE SLOW.\n<\/p>\n<p>EDIT: If you are dealing with broadband then you will need your Univeral Account Number (UAN).\u00a0 I had to get mine from BT Ireland.\n<\/p>\n<p>Keep your track and trace number.\u00a0 Give them 10 working days to respond.\u00a0 If they don&#8217;t then call Comreg on day #11: 1890 229668.\u00a0 Don&#8217;t email them &#8230; it takes then at least a week for them to get back to you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you go back through my posts then you&#8217;ll have read about the fun and games I had when Eircom, without my knowledge or consent, hijacked by broadband subscription from BT Ireland back in January.\u00a0 They tried to send me a WIFI router too which I never touched.\u00a0 It was sent straight back to sender &hellip; <a href=\"https:\/\/aidanfinn.com\/?p=8908\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Eircom Fun and Games&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8908","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"aioseo_notices":[],"jetpack_featured_media_url":"","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/aidanfinn.com\/index.php?rest_route=\/wp\/v2\/posts\/8908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aidanfinn.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aidanfinn.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aidanfinn.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aidanfinn.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8908"}],"version-history":[{"count":0,"href":"https:\/\/aidanfinn.com\/index.php?rest_route=\/wp\/v2\/posts\/8908\/revisions"}],"wp:attachment":[{"href":"https:\/\/aidanfinn.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aidanfinn.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aidanfinn.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}