I\u2019ve had nothing but problems with my broadband since switching to Vodafone Ireland. <\/p>\n
Yesterday I wanted to get onto the USA ESTA site to apply for a travel visa for my trip next year. No matter what I did I could not get onto the site. I reset the router. I swapped out the router. I changed the Vodafone DNS settings to OpenDNS. I verified OpenDNS was OK by getting to the site from our Data Centre where I have OpenDNS configured as the primary DNS server for some of our systems. I tried getting onto the site from 4 different physical Windows machines in my house and a Windows XP VM (IE6). All failed to load the page. The only thing left is the Vodafone network. That leaves me no choice but to open a call with the dreaded \u201ccustomer service\u201d.<\/p>\n
I got through a maze of automated questions designed to encourage you to end the call without speaking to someone. Eventually I spoke to Sean Hunt, a young man who clearly depended on a menu system and had no logical understanding of the failings I described. His requests:<\/p>\n
Sean didn\u2019t know what to do now. I asked if this could be escalated. The answer was no. Could I speak to his superior? No, he could arrange a call back. I know I\u2019ll never get a call. In this case it appears that Vodafone\u2019s customer service is not set up to be able to figure out what to do when the problem is not inside the house \u2013 as it clearly isn\u2019t in my situation.<\/p>\n
Why the hell can\u2019t an Irish Vodafone Ireland do customer service right? This is the second such situation I\u2019ve had with them in the last few months. I\u2019m getting very tired of this.<\/p>\n","protected":false},"excerpt":{"rendered":"
I\u2019ve had nothing but problems with my broadband since switching to Vodafone Ireland. Yesterday I wanted to get onto the USA ESTA site to apply for a travel visa for my trip next year. No matter what I did I could not get onto the site. I reset the router. I swapped out the router. … Continue reading “Vodafone Ireland Support and Service Continues To Suck”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_wpcom_ai_launchpad_first_post":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-10195","post","type-post","status-publish","format-standard","hentry","category-commentary"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t