We have a support contract at work for our IBM servers and storage. The contract defines it as 24*7 with 4 hours response time. I logged a call 24 hours ago for a failed disk. 24 hours later I get a phone call from "Droopy" who can’t get me an engineer. What? Breach of contract (by 20 hours) is what IBM offers as an enterprise service. I asked to speak to his manager. "He’s busy". OK, I’ll speak to his manager’s manager. "He’s busy too". Friggin muppets. Imagine how much worse it’ll be when IBM hands over their server and storage brands to Lenovo?
Anyone looking at IBM hardware – forget it. Do yourself a favour and talk to Dell or HP.