Microsoft News – 20 November 2014

There are a lot of upset people because of (1) the Azure outage and (2) how Microsoft communicated during the outage. We had a couple of affected customers. The only advice I can give to Microsoft is:

  1. Don’t deploy your updates to everything at the same time.
  2. Now you know how customers feel when bad updates are issued. Bring back complete testing.
  3. Communicate clearly during an issue – that includes sending emails to affected customers. You’ve got monitoring systems & automation – use them. Heck, you even blogged about how (Azure) Automation could be used by customers to trigger actions.

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